Posted by David on April 14, 2000 at 08:47:36:
In Reply to: Dive Shop Loyalty? posted by Cancer on April 13, 2000 at 15:49:07:
Wow.. I am having a similar experience... but not quite as bad as Cancer's... although I could see it going that way down the road.
The dive shop I was certified at is very expensive, and they seem to have a "we're doing you a favor" kind of attitude. I've actually decided to look around and find a shop that's more reasonable.
I would also like to find a place that realizes that customer service generates loyalty... not the other way around.
I would love to have a place to go to and have a good relationship with. I would even be willing to spend a little more if I felt the customer service was outstanding.
That's my two cents.
David