Posted by Bob on April 18, 2000 at 19:10:26:
In Reply to: Response.. posted by Cancer on April 14, 2000 at 16:04:11:
It IS fiction. The reason is simple - some customers are most unreasonable, However, being wrong doesn't justify treating them rudely or poorly. If the custoner is rude or abusive, they can be told (politely, of course) to leave.
It sounds like your grandparents understood that.