Posted by Ken Kurtis on July 14, 2003 at 18:44:26:
We just got a recall notice from Scubapro that we wanted to pass along to the board. It affects ALL models of the Smart PRO wrist, Smart PRO console, and Smart COM console. Basically, if you've got one of these untis, STOP DIVING WITH IT IMMEDIATELY.
I'm printing below the consumer notice from Scubapro along with the retailer notice. If you have questions, contact Scubapro directly at their toll-free number &/or ask your local retailer who is an authorized Scubapro dealer.
Ken Kurtis
NAUI Instr. #5936
Co-owner, Reef Seekers Dive Co.
Beverly Hills, CA
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UWATEC
Please Read Immediately - IMPORTANT SAFETY NOTICE
TO: All Smart PRO and Smart COM Dive Computer Owners
DATE: July 14, 2003
A software programming error in these computers may cause the alert signals to stop working properly, and, in some instances, the screen freezes. If this occurs, inaccurate information is displayed, such as water depth, tank pressure, ascent rate, etc. UWATEC wants to replace your computer with a new one. Please stop using the Smart PRO or Smart COM computer immediately, and contact us for a replacement.
Via Phone in the US: 800-808-3948
Via Internet: www.uwatec.com
Once you contact us, we will send you a shipping box and postage paid shipping label so you can return your Smart PRO or Smart COM computer to us. You should expect to receive your new Smart PRO or Smart COM within ninety (90) days or sooner.
We sincerely regret any inconvenience. At UWATEC, your safety comes first, and we thank you in advance for your patience and cooperation.
Sincerely,
Joseph Stella
President/General Manager
North America
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UWATEC
IMPORTANT SAFETY NOTICE
TO: UWATEC RETAILERS
DATE: July 14, 2003
RE: UWATEC Smart PRO and Smart COM Dive Computers
On or about July 14, 2003, UWATEC, in cooperation with the U. S. Consumer Product Safety Commission, will announce that the company is voluntarily recalling approximately 6,000 UWATEC Smart dive computers. All three models of the Smart dive computers are affected: Smart PRO wrist, Smart PRO console, and Smart COM console. A software programming error in these computers may cause the alert signals to stop working properly, and, in some instances, the screen freezes. If this occurs, inaccurate information is displayed, such as water depth, tank pressure, ascent rate, etc..
The Smart dive computers were sold from February 2002 to July 2003 for a MSRP in the United States of $638 to $910. They are identified by the “Smart” name on the front of the dive computer and on the box.
We request that you take the following steps immediately:
1. Please stop the sale of these units immediately. Review your inventory and promptly return any units you find to UWATEC for replacement
2. Please display the enclosed retail poster immediately upon receipt. It should remain on display for 120 days in a prominent area where the product was sold unless you have a specific area of the store for safety notices.
3. Please review your records and provide us with the names, addresses, and telephone numbers of any consumers to whom you sold a Smart dive computer.
Please note that we are asking consumers to call a special toll free number 1-800-808-3948 in the U.S. or visit our website at www.uwatec.com so that we send them a box and shipping label in which to return their Smart dive computer. Upon receipt of their unit, we will send them a replacement Smart dive computer within ninety days or sooner. If the consumer returns the product to your store, please contact UWATEC for further instructions.
We regret any inconvenience caused by this recall, and thank you in advance for your prompt response and cooperation. For questions, or further information, please do not hesitate to contact UWATEC in the U. S. at 800-808-3948
NOTE THAT THE CPSC WILL BE CONDUCTING STORE INSPECTIONS TO DETERMINE IF THE RETAIL STORES ARE IN COMPLIANCE.
1166 Fesler Street, El Cajon, CA 92020