|Re: Support your local dive shop???|
Posted by Rob on September 04, 2008 at 15:44:30:|
In Reply to: Support your local dive shop??? posted by Eric S on August 28, 2008 at 20:36:24:
Things that dont make you money, estimates, warranty work etc. This actually makes you money. Or you need some more business classes. If you came out estimated and installed a product for me then had to come back and warranty something I would be more than happy to refer you to someone. Dont come back and warrant somethingor provide lousy service. No recomendation and bad referals travel even faster.
Yes I have my own business to. When I have to hunt down a part or do research to solve a customers problem they get billed for it. Time is money as you know. Special oerder parts require payment up with no returns or a 20% return for shipping handling and my time
You have an old reg which the part is no longer made and the LDS staff had to put a little more effort into finding what you need. Cut them a little slack be an understanding businesman pay the $7.50. Be glad they didnt charge you full amount for a special order part with no refund once ordered or a percantage based restocking fee.
Just my little rant.
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