Posted by Kendall Raine on September 05, 2002 at 09:04:06:
In Reply to: Re: Lack of Customer Service from CEE RAY posted by secondhand on September 05, 2002 at 08:49:12:
Not really. Certainly making a special trip to the boat and the post office would have made this customer happy, and happy customers mean repeat business, but lots of things get left on the boats and crews have lives off the boats, too. I once left my tool box on a boat and the skipper made a special accomodation to allow me to come down to the boat and retrieve the box during the week. It was a hassle for me, but it never occured to me to ask him/expect him to make a special trip and send it to me. I fouled up and I took no offense when the skipper didn't offer to send it back to me. These aren't luxury liveaboards that charge $250-400 per day. Many barely break even. Had the skipper done as this person asked, that would have been exceptional customer service in my book. Declining to do so does not constitute poor customer service, however.